ABU DHABI, June 2019: Abu Dhabi Islamic Bank (ADIB), a leading financial institution, has received the award for ’Best Islamic Bank in the Middle east and Best Islamic Bank in the UAE’ at the EMEA Finance Middle East Banking Awards 2019. The accolade recognises ADIB’s track record of delivering innovative Sharia’a compliant products to its customers while consistently providing a high-quality of personalised service, both in branches and online. In addition to that, the bank was awarded with the best corporate social responsibility award.
The EMEA Finance Banking Awards was launched in 2008 and distinguishes the best-performing commercial, investment and Islamic banks, as well as asset managers and brokers, in countries across the Middle East. Winners are chosen based on a readers’ poll, as well as input from industry analysts, corporate executives, financial experts and independent research.
Khamis Bu Harron, ADIB vice chairman, said: “Winning such a reputable award is a testament to the hard work of colleagues at ADIB. Over the last year, the bank has strived to enhance its customer offering by introducing new digital banking services and enriching the customer experience provided across its branch network. We are preparing a number of exciting projects and developments for launch in 2019 which can augment our standing as a leading Islamic bank. We are also grateful for the corporate social responsibility recognition. Corporate social responsibility has always been an integral part of ADIB’s culture. As a responsible bank, we dedicate our time to initiatives with volume and impact, and this award is a reflection of our commitment to make a real difference in society.
Since its foundation, ADIB has represented a pillar of the global Islamic banking industry while also making significant contributions which support the growth and diversification of the UAE economy. ADIB continues to focus on delivering high quality products and services to its wide range of clients. The bank’s focus on technology has been well-received by customers, with over 90% of transactions now conducted through automated or digital platforms.
ADIB is currently undergoing a digital transformation programme to boost the bank’s productivity and enhance the customer experience. An initial phase in the bank’s digital strategy was the launch of ADIB Express, a new generation of technology-enabled branch balancing automation with a highly-personalised experience. ADIB Express branches have been welcomed by customers as staff now have more time to spend on addressing customers’ specific needs and delivering tailored financial advice.